We can:

  • Our primary motto is to strengthen the families.
  • Offer counselling for anyone 16+
  • Provide emotional support for DV Clients
  • Provide an accessible, instant, confidential support from any web-based global location
  • If local, face to face support is available in Ilford, IG1
  • Deliver different levels of help and support e.g.
  • Referrals can and might be made to other professional agencies, based on further assessment
    • Level 1 – Light touch information and advice
    • Level 2 – Intermediary help for the short term
    • Level 3 – Deeper level: counselling. Client referred to our own counsellors will be offered 6-8.
  • Provide Training up to diploma level 3 in Counselling, awarding body NCFE/ Cache
  • Provide Supervision for all counsellors (Trainees and fully qualified)
  • CPD (Continuous Professional Developmemt) events for counselling students. 20 hours of CPD is required per year according to BACP.


  • All of our counsellors, both qualified and trainees, are volunteers.
  • Agal currently receives no external funding and relies solely on voluntary client donations and fund raising events.
  • Volunteers will be expected to receive supervision (minimum of 1.5 hours per month according to BACP guidelines) by the team senior counsellors.


Initial contact
  • Call Us / fill Get In touch forms
  • One of our volunteers gets in touch with you.
  • Screening/ Initial interview
  • Financial assessment
  • Background history
  • Family
  • Medical
  • Mental health
  • Depression and Anxiety Inventories
  • Following assessment:
  • Client is referred to one of our counsellors.
  • Client is referred to another professional Channel
  • Review at the completion of 6-8 sessions